Refund and Returns Policy

Our refund and returns policy is simple and straight forward. If you are not completely satisfied with your order, we will provide a full refund within 60 days of shipping your order. Some products such as ceramic humidifiers will require return shipping to our office. You will be responsible for the shipping costs. We recommend purchasing a shipping service with a tracking number and insurance.

Please contact us if there is an issue with your order and over 60 days has passed.

Your refund credit will automatically be applied to your original method of payment. Payments made via PayPal will be refunded via PayPal.

Our return shipping address is:

Ductless Depot
918 – 4974 Kingsway Ave.
Burnaby, British Columbia
V5H 4M9

Late or Missing Orders

Most of our orders ship via untracked letter mail and can take up to 3 weeks to arrive. However, some orders are shipped with a tracking number. If your order has not arrived, please check to see if there is a tracking number and confirm via the providers website.